I think their staff is hit and miss.
I was in there looking for a rod holder for my float tube. After not finding the right one, I asked for some help. First they took me to the rod cases, then to the boat accessories, then when I pointed out the isle of rod holders they had they said if I didn't already see it they probably didn't have it.
I went home, looked it up in their online catalog, printed it out, went back in (a few days later) and they found it no problem.
I would have just bought it at army and navy but they were sold out.