Fishing with Rod Discussion Forum
Fishing in British Columbia => General Discussion => Topic started by: Spawn Sack on December 22, 2017, 09:03:58 AM
-
After a surprisingly unfavorable experience with Simms I have decided I will feel better if I slag them off on this site.
So, roughly 1.5 years ago I decided to treat myself to a G3 Guide jacket. Before that I had a middle of the road Cabela's gortex jacket which now serves as my quading/hunting jacket. Fall 2016 and winter 2016/2017 no issues with the G3 jacket. Loved the big chest pockets and big zip pocket in the back. No complaints with the jacket and no regrets on dropping $600+ on it.
Then this fall I started to notice the velcro on both chest pockets was falling apart. More specifically, the "soft side" that is stitched to the top of each chest pocket. The "rough side" that is stitched to each flap was fine. I thought, meh, not really going to worry about it. Then one day soon after I noticed one of the little black patches that holds the inner magnet (there is one for each tool clip) had fallen off, along with the magnet. Upon closer inspection of the other patch I could see it was starting to peel off. Pretty clear that soon it too was going to fall off leaving me with two missing patches/magnets.
(if not already obvious the purpose of the magnets is to stick to your nippers/scissors and prevent them from flapping around. Clever idea).
So now I'm a bit cheesed that my relatively new - only washed once - $600 jacket is having issues. I consulted the staff where I bought it and they more or les said, yeah, there was a bit of a bad run of the G3s, those issues have be improved in subsequent models, if I were you I'd mail the jacket to Simms. They'll at least repair it with better materials, or give you a new jacket.
I emailed Simms and they said they could not commit to anything over email and to mail them the jacket. They did reassure me that defects in materials or workmanship are covered for the life of the jacket and unless it appeared that the damage was my fault (melted, dog chewed it, etc) they would repair or replace the item. I decided to chance it and mail the jacket to Simms (about $30 with tracking).
To say something good about this experience, Simms was great about keeping me in the loop regarding the jacket's status. Got an email when it arrived. Another a week or so later informing it was being "evaluated." Another email a week or so later telling me they were going to repair and not replace the jacket, and finally one last email telling me that the jacket had been mailed back to Canada. I received the jacket 2 days ago. In total I was without it for about a month.
Quick tangent: I know it's not Simms problem that my back up jacket sucks, but it really did suck wearing the old Cabela's jacket for the last month. The water repellant finish is gone and the jacket gets saturated and cold if rainy. I was a bit lighter when I bought it 10ish years ago and now take an XL. The L especially with layers on was constantly a bit too tight and uncomfortable. Not enough room in the chest pockets for the containers I typically carry, and no big zip pocket in the back, so I had to carry an extra small back pack for the last month which I find uncomfortable. But, I reasoned, it will be worth it when I get my jacket back with new velcro and magnets, or maybe I'll luck out and they'll replace it with a new G3 jacket (!)
So, it arrives in the mail a couple days ago. Happy dance! I opened it right away to inspect the repair work. WHAT - THE - F**K?!!?!? Instead of replacing the deteriorating "soft side" velcro on the chest pockets, they just sewed back and forth over it a bunch of times! They couldn't even be bothered to seam rip off the garbage velcro that was falling apart and sew some new better stuff on. I then inspected the two new black "patches" they glued/stuck on. You could see one was already starting to peel off a bit!!
After an initial blast of 4-letter words, I calmed down and decided that if the velcro frays apart again I'll just take it to a seamstress and have new velcro sewn on. Would probably only be 30 bucks or so. And if the magnets fall off again, well, I'll just have to live with it.
Too add further insult to injury last night I decided to wash the jacket. It was just a tad grimey when I mailed it to Simms, but I figured no point it washing it with (expensive) Nikwax Techwash if they might give me a new jacket. But now I have my jacket back and figured why not start the steelhead season off with a nice clean jacket? Plus I find a wash with the previously mentioned product revives the water repellant finish.
I followed the care label on the garment exactly. Warm wash (front load machine), synthetic cycle, dry 20 min low heat. When I pulled the jacket out of the washing machine both magnet patches had fallen off!! I stuck my head in the machine and found both patches and both magnets. I also noticed that the wash cycle had caused the mickey-mouse fixed velcro to fray apart significantly. It now looks more or less like it did before I mailed the jacket to Simms.
So, after paying $30 for shipping, a month without my jacket, a fair bit of my time corresponding with Simms, my jacket is essentially the same as before I mailed it off. Velcro is falling apart, patches and magnets have fallen off.
Yesterday I sent Simms a somewhat nasty email. Said more or less what I've said here. Attached pictures. Told them please do not even suggest that I mail you the jacket again. Told them I'll get the velcro fixed by a seamstress on my own dime. Told them I'll just live without the tool magnets. When I feel motivated I think I could very carefully apply a thin layer of Aquaseal to the underside of each patch and glue them in place. This would likely hold for good. Whatever adhesive the patches have on them from the factory is not much better than sticky tape. They will fall off. Maybe if you never washed the jacket, but that is totally unreasonable.
So there is my Simms rant. Awaiting a response via email. If they do not step up and make this right I will NEVER buy another high end Simms product. A hat or shirt sure, but surely not waders or jacket etc. I like Simms stuff a lot. I have G3 waders, Guide boots, numerous packs, hip bags, and so on. IMO part of the reason why you pay top buck for this stuff (much like a Sage rod) is if you have a warranty claim they treat you right and make it right. If this is the type of warranty service I can expect from Simms I will give Patagonia a shot next time around.
**Sorry I can't seem to attach pictures right now. Issues with photobucket. Will try again later, maybe the website is having issues? People still using photobucket to upload pics on this site?**
-
Your experience sounds like an exception rather than the rule to their customer service. You've given Simms a chance to make it right, and I'd be interested how that turns out. Please let us know!
-
Oh I will definitely post their response. I did not ask for anything. Left the ball in their court. Hoping my email falls on someone's desk/inbox a little higher up the food chain with Simms. I would have been happy with a decent repair job, but the sewing looks like a 5 year old did it, and the patches+magnets did not even survive one go through the wash! Definitely, no way, am I mailing the jacket back. I'd rather fix the velcro and magnets myself, which, in hindsight, I wish I had just done in the first place.
-
Not sure if I got off better or worse.
The glued internal collar seam separated from the body of the jacket on my G4 jacket.
My jacket isn't dirty and has no wear spots or rips.
It clearly separated because it was never built to be hung from the hanging loop. I don't see how this could be anything other than a manufacturing defect.
Simms refused to repair it and offered me 40% off a new one.
I had them send it back and will glue it myself. As if I would buy another Simms product. They really don't want to be in the jacket business.
(http://gallery.flybc.ca/albums/boat/G4.jpg)
-
Wow. No kidding hey?! :o
That is pretty brutal. "Top of the line" G4 jacket and they wouldn't warranty that?! Holy smokes.
I wonder if their warranty service had taken a nose dive? When I bought the G3 I was also looking at a similarly priced Patagonia jacket. Staff recommended Simms as if I had an issue with the jacket the Simms warranty is rock solid. Well, from my experience, not so much!
I just wish they could have been straight up with me. I would have been happy with an answer like "honestly we are just going to sew over that Velcro. And the magnets we will replace but they are prone to falling off, and we are not giving you a new jacket. For the cost of shipping it to the US, and factoring in the wait time of a month +/-, you might what to consider just getting both these fixed locally."
I'm not anticipating a great response from my email, but you never know.
-
I have Simms Headwater waders and I like them a lot. But that's where my relationship with Simms ends. I'm very happy with my Frogg Toggs Pilot 2 guide jacket that cost a quarter of what you paid for your Simms G3. Make no mistake, Simms products are very good indeed, but in today's competitive market, they are significantly overpriced, IMO.
-
That is some tough luck. I feel bad for you. I'm lucky my G4Z waders and G4 jacket are still in tip top shape. Maybe next time don't wash your jacket ? I'm not too sure if you're machine washing it or just wiping with a rag. Machines will destroy those jackets.
-
I feel like for a high end jacket, like the G3, it should be expected that the user will get it dirty with heavy use. My problem is that Simms says directly on their website to "machine wash warm" and "tumble dry on warm setting". I agree that wiping will probably help increase the longevity of the jacket but if that's the case then the manufacturer should specifically state that. It's pretty unreasonable for the manufacturer to expect the user to never wash their jackets especially given the environment we wear them in. Definitely interested in seeing the outcome of the situation.
-
i have had my g3 jacket for at least 5 years. i have only washed it a handle full of times and have had zero issues. only complaint i have is my hands are to large for the cuffs and it is always a pain to get off but i have bear mitts.
-
Hmmm. Well then while we’re on the topic I’m going tomorrow to pick up my new waders tomorrow and I can’t afford 700 bucks so I figured Simms Freestones would be a far superior wader than I’ve ever owned and comes in around budget. But I’ve heard Patagonia has better warranty. Plus I feel like they’re the under dog, and I like their “look” and the fact they’re not “Simms” like everyone else on the planet has. I WILL be trying a couple other pairs on in the morning before I decide, but any thoughts?
-
Been so long I can’t remember what year I bought my original guide jacket! Dam near bullet proof! I know it was a 3rd of the price what the new jackets are now. My jacket was made in the USA and not overseas. Me thinking that is the reason it has lasted so long! As a matter of fact, I know that’s the reason!
Happy Holidays Everyone, come to think of it Merry Christmas sounds better!!!!! And a Happy New Year!
8)
-
Hate to hear stories like this. Companies have “an amazing warrantee, no questions....” until it comes down to the nitty gritty.
I think once you reach a certain price point ($600++) that if a product fails within 3 years on poor workmanship as what happened to S.S then the product should be replaced with a new one.
Arcteryx replaced a 5 year old jacket because the pocket was leaking, They don’t do repairs, that’s what it should be. I know it’s not a fishing company but the cost of the jackets are in the same ballpark so why shouldn’t the warrantee be similar? Dealing with a local company might have played a roll...
-
This concerns me. I am notoriously “hard on equipment” and just my luck would be to spend big money on Simms waders and then get pooched for warranty when the inevitable happens. Heading to Freds shortly today to make a decision and I’m leaning more towards Patagonia as this post develops. Any more Simms horror stories and/or Patagonia testimonials would be appreciated... will check this post again before I buy in a couple hours.. cheers
-
I don't think anyone is saying all Simms products are bad...SS is having a bad experience with his jacket AND warrantee procedure.
I have Simms freestones. This would be my third year with them. I am hard and careless with gear and they have been great, ive done alot of severe Bush wacking. No complaints. I would probably buy another pair once these are done. A friend had Patagonia boots and they were absolutely terrible.. Tearing the third time out... Uncomfortable.. Thats been my only experience with Patagonia in the fishing world.
-
This concerns me. I am notoriously “hard on equipment” and just my luck would be to spend big money on Simms waders and then get pooched for warranty when the inevitable happens. Heading to Freds shortly today to make a decision and I’m leaning more towards Patagonia as this post develops. Any more Simms horror stories and/or Patagonia testimonials would be appreciated... will check this post again before I buy in a couple hours.. cheers
Hard to flog Simms waders. Except for maybe the price.
-
Thanks Shinny, Freestone’s were the waders I was considering, I’ll probably just go with ‘em. Didn’t mean to derail your thread SS. (Although I guess it’s pretty related) thanks guys
-
That is some tough luck. I feel bad for you. I'm lucky my G4Z waders and G4 jacket are still in tip top shape. Maybe next time don't wash your jacket ? I'm not too sure if you're machine washing it or just wiping with a rag. Machines will destroy those jackets.
Sorry man I need to 100% disagree here. Maybe don't wash a fishing jacket? That's ridiculous. Okay, I don't care if it's kept as clean as a jacket I wear out to dinner, it is a fishing jacket, and my fishing jacket is used only for fishing. But, if I get slapped up by a slimey halibut, forget some prawns in a baggie in a pocket and now the jacket reeks like prawn arse, or whatever, and now the jacket is gross and/or stinky, it is going in the WASH! Further more, I own several other gortex jackets (not fishing brand, a couple of MEC, an Arcteryx, and others) and they have all been washed over a dozen times with Nikawx techwash and they are all in excellent condition.
My G3 seems to stand up find to being washed/dried as it should. And it does revive the water repellant finish. The issue is with the pocket Velcro that has shredded apart, and the damn magnets that hold your tools in place fall off. It's also interesting that the Velcro on the cuffs is 100% fine. Seems they used the good stuff on the cuffs and garbage on the pockets. If this was a $50 jacket from Winners I would just accept it, but this is a $600 jacket and is unacceptable.
Hmmm. Well then while we’re on the topic I’m going tomorrow to pick up my new waders tomorrow and I can’t afford 700 bucks so I figured Simms Freestones would be a far superior wader than I’ve ever owned and comes in around budget. But I’ve heard Patagonia has better warranty. Plus I feel like they’re the under dog, and I like their “look” and the fact they’re not “Simms” like everyone else on the planet has. I WILL be trying a couple other pairs on in the morning before I decide, but any thoughts?
A few buddies have the Freestones. No issues, they love them. And I have the G3 waders, no issues, love them. I would recommend the Freestones, however if you have an issues with them you will have to deal with Simms warranty. After how this experience has gone so far, I would definitely consider other brands if the price point is right.
Been so long I can’t remember what year I bought my original guide jacket! Dam near bullet proof! I know it was a 3rd of the price what the new jackets are now. My jacket was made in the USA and not overseas. Me thinking that is the reason it has lasted so long! As a matter of fact, I know that’s the reason!
Happy Holidays Everyone, come to think of it Merry Christmas sounds better!!!!! And a Happy New Year!
8)
I think you are right. My G3 was made in China. Could be correlated with reduced quality compared to older models made in the USA.
-
Gore Tex jackets have to be washed in order to maintain the waterproofing. Even if the jacket isn’t too dirty on the outside your body is sweating while wearing it. Some people sweat very little , others like myself sweat quite a bit. The sweat is also carrying some body oil with it as it evaporates and can dirty a jacket from the inside also.
I got talking to a guy at Arcteryx about gore Tex and his simple and explanation was to think of the gore Tex fibres as your fingers. Clean goretex fibres are your fingers bending over together at the last nuckle and interlocking with your other hand the same way. As the goretex becomes dirty the fibres straighten out and moisture and debris can get in. Washing your jacket the proper way with a goretex specific cleaner like Grangers keeps the fibres clean.
If the jacket is bleeding when it’s getting wet then its time to be washed. It should bead up. Once you wash it then dry it on a medium/medium high heat in the dryer for a while brings back the water repellancy. Even if you put a dirty jacket in the dryer on medium or medium high heat will bring back some of the goretex.
-
Exactly. The motto with gortex seems to be "wash it lots, dry it hot."
I've decided to repair the jacket myself. Going to very, very carefully aquaseal both magnet patches back on the jacket. Whatever iron on adhesive is on there from the factory is garbage. I have faith that the aquaseal will hold. I contemplated stitching the patches on then aquasealing the holes from the inside to waterproof the job. I'm going to roll the dice that the job will hold just aquasealing under each patch.
At a later date will seam rip off the shredded Velcro off and stitch new stuff on by hand. Time consuming but easy.
In the unlikely event Simms steps up and offers me a new jacket I'll gladly take it. The likelihood of this happening is about the same as me attaining the same body mass index I had at the age of 18 (currently 39). With this in mind I'll just do what I wish I had done in the first place - fix the damn thing myself.
-
Got my freestones. Stoked. Side note: I use an old (few years, I don’t know...) Oakley snowboard jacket. I love how the hood fits with the rain brim..the pockets...the Velcro cuffs are great, it has a gaiter which I actually use some days when it’s really cold and I’ve got lots of layers bundled up and I wear my coat last over my waders then sintch up the gaiter to keep the cold and snow out.
Here’s my trick: Wax. I grab the biggest old candle I can find, and I spend about an hour (after a good wash and dry) ABSOLUTELY SMOTHERING every inch of the shell of the coat, rubbing the wax into the fabric and every stitch and seam. At this point the coat looks a mighty mess, but then I grab a hair dryer and blow the heat at the jacket, melting it into the seams and everywhere. Now for the final touch I throw it in the dryer on hot for a few minutes, and BAM! Looks brand new and repels a monsoon. Lasts a month or so and I do it again.
-
Glad you like the Freestones. I think you will be quite happy with them ;D If you have to deal with Simms warranty, my advice would be if you think you can fix it yourself - fix it yourself. The cost of mailing, plus being without your waders for a month or so, and a potential less than favorable repair from Simms, needs to be strongly considered.
The wax idea is interesting. My concern is that it would negatively affect the breathability. Personally I would not wax any of my waterproof/breathable clothing. Save that stuff for my skis and bikini line ;)
-
I get about 9 months out of my Simms waders G3, G4, G4Z, gone through 3 sets so far. My last Simms wading jacket is about the same as you mentioned with the addition of having the arm sleeves come apart at the seams. My new wading jacket seems to be holding together so far but still less than a year on it. I tried getting Simms to warranty the waders and got nothing. I've heard others say they got full replacement on 10 year old stuff. I just accept that waders are going to leak and Simms has the best product out there so far. Are they worth the money? I wish there was some other company out there on par with them but unfortunately there's not yet imo.
-
The wax idea is interesting. My concern is that it would negatively affect the breathability. Personally I would not wax any of my waterproof/breathable clothing. Save that stuff for my skis and bikini line ;)
Water beads off like a dream and I breath through my nose usually, anyways so no issues there. I know a few fishermen that breath through their mouths lol. 15 dollar jacket at Sally Ann. Works great for me.... too much information re: bikini line!!! ;D ;D ;D
-
Water beads off like a dream and I breath through my nose usually, anyways so no issues there. I know a few fishermen that breath through their mouths lol. 15 dollar jacket at Sally Ann. Works great for me.... too much information re: bikini line!!! ;D ;D ;D
Pretty sure I've seen you out there fishing.. The jacket didn't look too breathable
(https://i.imgur.com/erf3MdX.jpg)
-
LMAO!!!!!
-
Sorry man I need to 100% disagree here. Maybe don't wash a fishing jacket? That's ridiculous. Okay, I don't care if it's kept as clean as a jacket I wear out to dinner, it is a fishing jacket, and my fishing jacket is used only for fishing. But, if I get slapped up by a slimey halibut, forget some prawns in a baggie in a pocket and now the jacket reeks like prawn arse, or whatever, and now the jacket is gross and/or stinky, it is going in the WASH! Further more, I own several other gortex jackets (not fishing brand, a couple of MEC, an Arcteryx, and others) and they have all been washed over a dozen times
Hey everyone different. I just found over the years that gortex material becomes lose over time. That's just me. Personally I keep fish guts away from my jacket. That's just me. I don't wipe bait on my jacket or waders either. That's just me. I wear the same waders and jacket for the past 2 years now and they still look and feel like they did the day I got them. Before I purchased my G4 jacket I owned a G3. Again, I only wiped it and hand washed in the bath tub twice. It's just comon sense that overtime the structure of the seams break down in the washing machine. The manufacture should admit that. But then Again, they're in the business of selling clothing.
-
Simms actually recommends washing waders and there's a video on their website on how to do so - using a washing machine:
https://www.simmsfishing.com/explore/repairs.html
I own two Simms guide jackets and both provide instructions on how to wash, using a washing machine, right on the label. I do wash my Simms jackets from time to time using Nikwax products and have not had any issues. My original Simms guide jacket which is 12+ years old now is wearing out (I have the same issue with the tape coming off the seam at the hood), but the jacket still works well. I'm sure that this damage has nothing to do with washing it. I just don't use that jacket when there's lots of rain in the forecast. My other Simms guide jacket is probably 4 - 5 years old now and has no issues.
I too avoid getting any dirt or roe juice on my jacket/waders but it's inevitable. When it happens (provided I notice it), I immediately wash off in the water. I do see some guys with stained waders/jackets that have not been cared for, and I just shrug my shoulders and move on. Nothing is worse than a Simms jacket stained red with roe!!! ;D ;D ;D
-
good that they have finally endorsed machine wash as they had recommended hand wash for years. Any of their products are supposed to be washed before being sent back for service and they may return unwashed products depending on condition. I have also heard they will not service any waders/clothing that has any black mold or mildew.
-
I guess I got lucky with my G4 wader. No problems even I slipped and fell million times on rocks no leaks or tears. Had them over 4 years.
Silex user
-
My G4 jacket was great...until it wasn’t.
-
Yup. Same. My G3 is still a sweet jacket, but it does not put a smile on my face when I put it on like it used to - that's for sure!
I have been meaning to post pics but I am having issues with photobucket. Is that was people still use to post pics on this site? Perhaps I'll try and open it with google chrome, not internet explorer (?) :o
I have yet to receive a reply email from Simms. To be fair they are likely closed over the holidays, and have not had a chance to respond.
I decided to fix one of the two issues myself. The patches x2 with magnets that fell off (again). I took a shot that my idea would work, and it seems to have turned out pretty good. First to ensure each magnet stayed in middle of each patch, I placed a tiny spec of aquaseal on each magnet, and glued it to the middle of each patch. Let dry overnight. Then I placed a pea sized dab of aquaseal where each patch goes on the jacket, and carefully pressed down on each patch, being careful to not ooze aquaseal out the sides. Let dry overnight. This would probably have held just fine, but I wanted to be SURE. So I stitched each one on with heavy duty black thread, a few mm in from the edge of the patch. Can't even see the thread. To be sure the job is 100% waterproof, I applied aquaseal over the thread on the inside of the jacket. Now THAT is how it should have come off the assembly line for a $600 jacket! Obviously they would tape the inside and not use glue, but you know what I mean. The little "press on" sticky patches they use are doomed to fall off. They lasted 2-3 washed when the jacket was new, and just one wash after the jacket was repaired by Simms. Not cool >:(
Simms' terrible Velcro repair job is also going to fall apart I can already tell. The rough side is fine, but the soft side is already shredding again. Not an immediate emergency. When I have enough motivation I'll buy some Velcro from Home Depot or Fabric Land, seam rip off the garbage stuff, and hand stitch some new stuff on.
What also cheeses me off is if you look at the Velcro on the cuffs you can tell it is a totally different grade than the pockets. The cuff stuff is GOOD. No signs of wear. Still grips/sticks awesome. But nope, they couldn't use the same stuff on the pockets, and when the cheap stuff fails they couldn't be bothered to replace it with the good stuff. I guess that would be good customer service and too much to ask.
-
I've been using imgbb.com to host photos since the old one went down. It was the first result on Google. It works as advertised, I'd recommend it :D
-
If you bought it locally i would take it back to the shop and ask what they can do to help you out, i had great service at Freds, they replaced my damaged wading jacket on the spot
-
Any updates on the Simms response?
-
Nope, no response yet. To be fair they may have been closed over the holidays and are just getting to their emails now. If I don't hear form then by Friday I will try again.
Apologies for not posting any pictures. I will post as soon as I can. My home computer was having issues and is at the computer store getting a tune up. As soon as I have it back I'll get some pics up.
-
Nope, no response yet. To be fair they may have been closed over the holidays and are just getting to their emails now. If I don't hear form then by Friday I will try again.
Apologies for not posting any pictures. I will post as soon as I can. My home computer was having issues and is at the computer store getting a tune up. As soon as I have it back I'll get some pics up.
Computer having "issues" ;) the porno sites will do that... So I hear :P
-
Computer having "issues" ;) the porno sites will do that... So I hear :P
http://fishporn.ca/
-
lol! It's that Google Earth eating up my RAM - I swear it! ::)
-
Haven't read all the replys to the original post. Having said that, I would not even think of washing my Simms jacket. Washing seems to destroy garments in my humble opinion.
-
Sorry man, but your opinion contradicts the care instructions right from Simms, and contradicts the general care instructions for all gortex garments.
If you read a page or so back, Shinny gave a good explanation on why Gortex needs to be kept clean to perform optimally.
I suppose if you don't sweat in your fishing jacket, and don't get it dirty, there is no reason to wash it. However for those of us, like me, that do sweat in their jacket, and do get their jacket dirty from fish, bait, slipping and falling in the mud, and so on then the only way to keep the jacket performing well (beading water and breathing) is to WASH the damn thing. A front load washer with a gortex purposed detergent (I use Nikwax Techwash) should not harm the garment one bit. On the contrary, it is "good for it."
My "around town" MEC gortex jacket is over 10 years old, has probably been washed and dried 20-25 times, and looks and performs like new. Can't say the same for my G3 jacket.
-
My "around town" MEC gortex jacket is over 10 years old, has probably been washed and dried 20-25 times, and looks and performs like new. Can't say the same for my G3 jacket.
So why don’t you wear your MEC jacket fishing then? Or buy another one for fishing if it is so good?
-
So why don’t you wear your MEC jacket fishing then? Or buy another one for fishing if it is so good?
Regular rain jackets are too long. They drag in the water, get caught on stuff, etc.
-
So why don’t you wear your MEC jacket fishing then? Or buy another one for fishing if it is so good?
Why not? The short answer - pockets. Fishing/wading jackets have pockets designed for fishing gear. The G3 jacket has enormous front cargo pockets, and an enormous pocket built into the back of the jacket. The jacket also has other thoughtful accessories designed for fishing, such as the built in retractors for your nippers and scissors.
Although the MEC jacket is built better, the pockets are not designed to hold fishing gear. I had to carry a small backpack when wearing the MEC jacket, I simply could not fit all my crap in the small pockets.
Yes I realize I could wear a fishing vest over a minimalist gortex jacket. Unfortunately I don't like wearing a vest. I find them quite uncomfortable. I have one and wore it for a year or so, not for me. I prefer to carry stuff I access frequently (bait, etc) in my jacket, and the rest of my tackle in a small hip pack. Works for me.
I have still not received an email reply from Simms. It's been two weeks. Not impressed.
-
I wouldn't never consider washing my Simms G4 waders or Simms jacket. IMO the washer ruins garments. My Simms coat is new, but my waders are 4 or 5 yrs old and in great condition. They get washed when I'm standing in the flow balls deep!
-
I wouldn't never consider washing my Simms G4 waders or Simms jacket. IMO the washer ruins garments. My Simms coat is new, but my waders are 4 or 5 yrs old and in great condition. They get washed when I'm standing in the flow balls deep!
Ya, No point following the washing and care instructions put forth by Simms right. ::) old school...
I hand wash my waders as instructed by hand. Never an issue.
https://repair.simmsfishing.com/za/SIM?PAGE=ABOUT_REPAIRS
https://www.google.ca/url?sa=t&source=web&rct=j&url=%23&ved=0ahUKEwiBu5y6hcDYAhVJzmMKHQ8OAuIQwqsBCEowBA&usg=AOvVaw0VTJzWxrN8ZFOD4xbU2nov
-
I should also mention that I don't fish smelly baits so my fishing attire does not need washing. It's get washed in the river and every downpour. My Simms coat and waders will last for yrs and yrs I'm sure cuz I payed an arm and leg for both.
-
I will somewhat agree with Wiseguy in that over washing garments is not a good thing. For example my jeans, merino wool shirts and long johns, down jackets and sleeping bag, and so on I only wash when they really need it. However I do not agree "that the washer ruins garments." Unless of course it is something that is supposed to be dry cleaned or whatever. If you toss your leather jacket in the washing machine it will likely ruin it!
Gortex jackets on the contrary are designed to withstand repeated runs through the washer and dryer. If it was not for the Velcro pockets that are falling apart and the magnets that have both fallen off, the jacket would be fine.
-
I should also mention that I don't fish smelly baits so my fishing attire does not need washing. It's get washed in the river and every downpour. My Simms coat and waders will last for yrs and yrs I'm sure cuz I payed an arm and leg for both.
I friggin walk like tin man on the river from all the roe stains and cement and glue holding all the seams on my Simms Waders together.
-
I should also mention that I don't fish smelly baits so my fishing attire does not need washing. It's get washed in the river and every downpour. My Simms coat and waders will last for yrs and yrs I'm sure cuz I payed an arm and leg for both.
That makes about as much sense as saying "I don't pee my pants, so my underwear does not need washing."
Sweat, body oil and so on will soil your jacket eventually. Rain and river water do not "wash" your garments. You need soap of some sort. I use a soap designed for gortex garments, Nikwax Techwash. It works great!
I imagine you as one of those guys with blankets over all his furniture to minimise wear and soiling, no eating in the vehicle to avoid the need to vacuum which is hard on the upholstery, no driving on bumpy roads as it is hard on the shocks...
-
The borax from my bait washes my waders just fine while I’m fishing! Couldn’t resist! 😝
-
Well after 3+ weeks waiting I got a reply back from Simms today! I'll copy and paste it here.
"Kyle,
I apologize as it seems like our response did not make it to you.
What I can say is that you are correct that the Velcro should have been replaced and not simply repaired. Unfortunately, we do not have a way to remedy the situation without getting the jacket sent back in.
Thanks,
Christian Schumacher
SIMMS FISHING PRODUCTS
Pro Services Supervisor
888.585.3570 | www.simmsfishing.com
177 Garden Drive | Bozeman, MT 59718
I sent Christian a not so nice reply back.
Apologies for not posting pics yet, still waiting to get computer back from the shop. :-\
-
And the run around continues it looks like. "Christian" doesn't even suggest you ship it back at Simms expense since they didn't do a proper job the first time. What terrible customer service...wow. So he just left you hanging like that? Basically saying they can't do anything because Simms doesn't have the jacket? What a joke.. :-\
-
I have this same problem with my G3 guide jacket, seems they just glued the Velcro and di not sew it to the jacket.
-
still waiting to get computer back from the shop. :-\
Jacket, computer, wading boots...
Is it just me, or is there a pattern emerging? :)
-
Interesting thread! I like Simms for waders/boots and haven't tried their jackets, instead I've really enjoyed Fishing Shell Jackets (lighter waterproof jackets). These shells will sometimes come with the nice fishing extras (velcro, waterproof zippers, clips, etc) and are usually around $150-$200. Keep in mind, with the shells you'll need a sweater or something underneath to match the weather. Anyway, it might be a good alternative for those who can't drop $600 on a jacket. I've found these jackets have lasted me many many years.
I'll be honest, I'm not the biggest Rapala fan but their Fishing Shell has been great thus far (almost 2 years): https://rapala.fishing/products/interface-rain-jacket (https://rapala.fishing/products/interface-rain-jacket). I use it on the river, work and socially now. ;D
-
Jacket, computer, wading boots...
Is it just me, or is there a pattern emerging? :)
My thoughts exactly!
-
Jacket, computer, wading boots...
Is it just me, or is there a pattern emerging? :)
Meh. "First World Problems." Could be having a lot worse problems than this.Interesting thread! I like Simms for waders/boots and haven't tried their jackets, instead I've really enjoyed Fishing Shell Jackets (lighter waterproof jackets). These shells will sometimes come with the nice fishing extras (velcro, waterproof zippers, clips, etc) and are usually around $150-$200. Keep in mind, with the shells you'll need a sweater or something underneath to match the weather. Anyway, it might be a good alternative for those who can't drop $600 on a jacket. I've found these jackets have lasted me many many years.
I'll be honest, I'm not the biggest Rapala fan but their Fishing Shell has been great thus far (almost 2 years): https://rapala.fishing/products/interface-rain-jacket (https://rapala.fishing/products/interface-rain-jacket). I use it on the river, work and socially now. ;D
I looked at this jacket at Dart and Tackle before I bought the G3. The Rapala jacket looks nice and has good reviews but IMO the pockets are not suitable for fishing, at least for me. I hate wearing a vest and prefer to stuff most of my stuff in my jacket cargo pockets, rear cargo giant pocket, and waist pack. Personally I don't like the hiking/rain style jackets with tiny pockets. I guess if your jacket is just to keep you dry and you stuff all your crap elsewhere then this system would work well.
I still quite like my G3 jacket but it does concern me that it is not holding up that well after less than 2 years. I have already fixed the magnets myself and will restitch the Velcro myself when it shreds apart (again) to the point of being unusable.
Unless Simms steps up and offers me some sort of compensation for their botched repair job and leaving me hanging to fix the jacket on my own, I will never - EVER - buy another Simms product again short of a hat or tshirt etc. Certainly never another jacket or waders, boots, etc. I don't mind paying top buck for good stuff, but if it fails and is clearly a defect in materials or workmanship I expect to be treated well and for the company to make it right. Simms has had a very nonchalant attitude about this from the beginning, and I feel they are going to keep giving me generic responses to my emails until I just give up and stop pestering them.
By contrast I recently had an issue with the Korkers boots I got for xmas. After a few trips out 3 of the rivets that secure the eyelet to the boot came off the boot >:( After the awful experience with Simms customer service I dreaded contacting Korkers. I figured they would want me to mail the boots in for an evaluation, get the run around, and so on. NOPE! First they admitted yup there was a bad run of those boots and the loose rivets is a known issue. They did ask for a few pictures and after that said they would be sending me a new pair of boots ASAP at no charge. All they asked is when I receive them I destroy the current pair by cutting the tongues out, and send them a pic of this as proof. Now that is good customer service!
Seems most waders, jackets, boots etc are now made in China or SE Asia. By and large the quality is still fine, but "lemons" and bad batches do pass quality control. It happens. It's how the manufacturer deals with these claims that makes me want to buy their stuff again. Seems Simms still wants top buck for their gear but does not stand behind it when warranty issues arise.
You have lost my business Simms.
-
I will never - EVER - buy another Simms product again short of a hat or tshirt etc
You have lost my business Simms.
My question is why on earth would you ever consider buying a hat or t-shirt from a company you are so adamantly dissatisfied with? Just to look cool?
-
Yes - just to look cool. My image on the river still matters to me. When I roll into a run, I want people to notice my good taste in Simms outerwear and conclude I must be an accomplished fisherman. Typically everyone reels in, takes a few steps back, avoids eye contact, and gives me an uninterrupted go at the holding water.
No seriously, I may have exaggerated a bit by saying I will never buy Simms again. Allow me to clarify by saying I will never buy another "big ticket" (gortex jacket, waders, etc) Simms item. Even if they were to send me a free G3 jacket today I would still not buy another big ticket item. They do not stand behind their products and their customer service sucks. Would not want to ever deal with the warranty department again. When the time comes for new big ticket items I will go Patagonia or similar grade.
However, if I see something nice, esp if on sale/clearance, and it happens to be Simms brand, I do not have my hate on for them to such a degree that I would steer clear of everything they sell. Items I would consider buying are: hat, shirt, chap stick, nippers, socks, moisture wicking man thong.
-
I will never buy Simms again.
-
Lol funny. I see it this way: If the waders, boots, jackets etc are the technical gear that a company produces, then the hats and t-shirts etc are the product ENDORSEMENT and FREE ADVERTISING that company can get their consumers wearing. If I think a pruduct is crap and their customer service sucks, then I’m not going to buy and wear their clothing in spite. I’m going to consciously advertise and endorse a pruduct I feel is worthy.
-
After 5 pages on this topic it’s became very clear to me it’s just not worth the thousand dollars for a Simms get up.
-
After 5 pages on this topic it’s became very clear to me it’s just not worth the thousand dollars for a Simms get up.
Oh, I have Simms G3 convertible waders and have been very happy with them.
I think they actually care about their wader reputation. I think the don't care about their jacket reputation.
No matter. Next waders for me will be Reddington.
-
Alright finally some pics!!
The first two are the pockets AFTER Simms "repaired" them. Originally the soft side Velcro was badly frayed. Little hairs sticking out everywhere. It looked awful! Instead of replacing this Velcro which is obviously garbage, they just trimmed off the frayed hairs and sewed back and forth over it several times. The pictures were taken right after I got the jacket back. Since washing the jacket once and fishing several times the Velcro is again all frayed and falling apart. When I get around to it I will seam rip it off and stitch on some new stuff. Slow and painful but no where near as painful as dealing with Simms warranty service and paying to mail the jacket to them.
Other pic is of the magnets and patches after Simms "repaired" them (they both fell off before I mailed the jacket in). The repair job didn't even last one wash in a front load washer. Luckily I found both magnets and patches stuck to the drum and was able to do a better fix myself.
Last pics are of my fix for the magnets. I put a dab of Aquaseal on the patch + magnet and stuck it to the jacket. This probably would have held but to be sure I stitched it with heavy duty black thread then put Aqua Seal on the threads on the inside of the jacket to ensure the job never leaks.
(http://i1280.photobucket.com/albums/a485/spawnsack/20171221_202732_zpsbtx7rgsg.jpg) (http://s1280.photobucket.com/user/spawnsack/media/20171221_202732_zpsbtx7rgsg.jpg.html)
(http://i1280.photobucket.com/albums/a485/spawnsack/20171221_202717_zpscb9o0lkg.jpg) (http://s1280.photobucket.com/user/spawnsack/media/20171221_202717_zpscb9o0lkg.jpg.html)
(http://i1280.photobucket.com/albums/a485/spawnsack/20171221_202829_zpsv9xljntx.jpg) (http://s1280.photobucket.com/user/spawnsack/media/20171221_202829_zpsv9xljntx.jpg.html)
(http://i1280.photobucket.com/albums/a485/spawnsack/20171224_194352_zps0i9ru28e.jpg) (http://s1280.photobucket.com/user/spawnsack/media/20171224_194352_zps0i9ru28e.jpg.html)
(http://i1280.photobucket.com/albums/a485/spawnsack/20171225_101724_zpsu8ctgcio.jpg) (http://s1280.photobucket.com/user/spawnsack/media/20171225_101724_zpsu8ctgcio.jpg.html)
-
What a joke. That’s terrible. I hope there’s a Simms rep reading this
-
Pics aren’t working ...
-
Pics aren’t working ...
They should work man. Must be something up with your computer. Lacking a certain program needed to view them. I can view the pics on my home PC, work PC, and cellphone.
-
Pics aren’t working ...
I can see them.
-
Pics worked last night but not now.
-
I dont see them either...
-
you 2 probably need the photobucket plug in as I still see them
-
As the Western Canadian Simms rep I have reached out to SS about his matter.
But to touch on a couple things posted here.
It's fine to wash Garments yes. But a couple key details. Goretex is essentially pores, and those pores clog with dirt, oil, other contamients. The process to clean it is simple enough, but you absolutely have to follow directions as SS did, and use performance fabric wash to first clean the textile, NOT a regular detergent, as it leaves residue in the pores, then a second process, either washed in or sprayed on, to replace the DWR water repellancy of the fabric. The final step involves heat to allow the DWR chemical to bond to the fabric and create the barrier. A hair dryer works best, but I've also let the garment hang for awhile first then used a low heat dryer cycle.
If your jacket is 'wetting out', meaning the fabric looks wet and is holding water, it's time to invest a few bucks in it to perform best.
Washing your waders is different, but also a good idea depending on use.
High performance textiles eventually require maintenance. Doesnt matter if you drive a Yugo or a Austin Martin, both need an oil change sooner or later, depending on use.
Your gear isn't any different.
I'd also advocate to buy gear based on usage...guide waders are called Guide because they are designed around guide type use...so if you fish a ton, don't expect guide type durability out of price point waders built for the weekend angler who only gets out here and there. You will be disappointed.
Talk to your store guy about your usage, then make a buy based on the that. Warranty isn't a guarantee that's automatic, it's case specific. We want to connect anglers to their best days on the water.
Regards,
Sbm
-
No matter. Next waders for me will be Reddington.
the warranty on Redington is first rate I should tell you. I only needed to use it 3 times within around 20 days of fishing on Sonic dryfly chest waders. Zippered front failed, material separated, neoprene feet failed. Service was first rate and usually took less than a week to get a replacement pair back. Sold the last brand new replacement pair and switched brands. Hodgman's have stood up well so far
-
the warranty on Redington is first rate I should tell you. I only needed to use it 3 times within around 20 days of fishing on Sonic dryfly chest waders. Zippered front failed, material separated, neoprene feet failed. Service was first rate and usually took less than a week to get a replacement pair back. Sold the last brand new replacement pair and switched brands. Hodgman's have stood up well so far
Simms warranty on waders is excellent from all I have heard. It would be nice to hear how Redington handles a jacket issue.
-
As the Western Canadian Simms rep I have reached out to SS about his matter.
But to touch on a couple things posted here.
It's fine to wash Garments yes. But a couple key details. Goretex is essentially pores, and those pores clog with dirt, oil, other contamients. The process to clean it is simple enough, but you absolutely have to follow directions as SS did, and use performance fabric wash to first clean the textile, NOT a regular detergent, as it leaves residue in the pores, then a second process, either washed in or sprayed on, to replace the DWR water repellancy of the fabric. The final step involves heat to allow the DWR chemical to bond to the fabric and create the barrier. A hair dryer works best, but I've also let the garment hang for awhile first then used a low heat dryer cycle.
If your jacket is 'wetting out', meaning the fabric looks wet and is holding water, it's time to invest a few bucks in it to perform best.
Washing your waders is different, but also a good idea depending on use.
High performance textiles eventually require maintenance. Doesnt matter if you drive a Yugo or a Austin Martin, both need an oil change sooner or later, depending on use.
Your gear isn't any different.
I'd also advocate to buy gear based on usage...guide waders are called Guide because they are designed around guide type use...so if you fish a ton, don't expect guide type durability out of price point waders built for the weekend angler who only gets out here and there. You will be disappointed.
Talk to your store guy about your usage, then make a buy based on the that. Warranty isn't a guarantee that's automatic, it's case specific. We want to connect anglers to their best days on the water.
Regards,
Sbm
The damage control is quite lacking to put it mildly. You still don't address the velcro issue and the sorry way Simms dealt with it. SS has every right to be pi$$ed about that. This is a fair sized market and to maintain a share of it, you'll have to do way better than that.
-
The damage control is quite lacking to put it mildly. You still don't address the velcro issue and the sorry way Simms dealt with it. SS has every right to be pi$$ed about that. This is a fair sized market and to maintain a share of it, you'll have to do way better than that.
Yep. My waders are almost at the end of their life, and from all I’ve been hearing lately, I doubt I’ll be buying another pair of Simms.
-
The damage control is quite lacking to put it mildly. You still don't address the velcro issue and the sorry way Simms dealt with it. SS has every right to be pi$$ed about that. This is a fair sized market and to maintain a share of it, you'll have to do way better than that.
I'm sorry? Did you not read the first sentence of my post? I have exchanged numerous emails with SS directly, and would expect that when we rectify his situation to his 100% satisfaction, he could report back to this forum if he chooses.
It's not my desire nor place to engage in his personal warranty issues on a public forum, nor anybody elses for that matter.
Simms is the premier no #1 brand in waders for a reason, and I'm happy to help out folks like SS who feel let down, however it would be silly and a flat out waste of time to service these issues online on a forum setting.
Tights lines
Sbm
-
I'm sorry? Did you not read the first sentence of my post? I have exchanged numerous emails with SS directly, and would expect that when we rectify his situation to his 100% satisfaction, he could report back to this forum if he chooses.
It's not my desire nor place to engage in his personal warranty issues on a public forum, nor anybody elses for that matter.
Simms is the premier no #1 brand in waders for a reason, and I'm happy to help out folks like SS who feel let down, however it would be silly and a flat out waste of time to service these issues online on a forum setting.
Tights lines
Sbm
Good post. What brand of detergent do you recommend for washing the jacket and waders? What DWR product do you recommend to spray on the waders and jacket? I have a ton of money invested in my Simms coat and waders and would like to maintain them properly. Thanx!
-
Good post. What brand of detergent do you recommend for washing the jacket and waders? What DWR product do you recommend to spray on the waders and jacket? I have a ton of money invested in my Simms coat and waders and would like to maintain them properly. Thanx!
Thanks...
Nikwax tech wash and wash-in DWR is what I use. Granger is also good. Revivex spray on also works well.
You only use an once on the wash, but the DWR wash-in is the whole bottle...so do 2-3 pieces at once for best results..
Personally I then let it hang dry abut then use the dryer, but a hair dryer works well too, just takes awhile, but you can really focus on critical wear areas like the sleeves.
-
Simms warranty on waders is excellent from all I have heard. It would be nice to hear how Redington handles a jacket issue.
To be fair to Simms I should say that both my G3 waders and Guide boots have held up excellent. The waders I've had for 5+ years and I fish fairly often and sometimes bushwack. Have fallen lots on my rear end on rocks, etc. No issues with the waders at all minus some pin hole leaks from prickle bushes or hooks, and that will happen with any brand. Easily repairable with Aquaseal. The boots have also held up unbelievably well. They are on their 3rd refelting now and still looks faily new and fit tight/solid.
The G3 jacket, well, obviously I got a bit of a bad run/lemon. The "bones" of the jacket are fine, just the little fit & finish things like the Velcro pockets and magnets are an issue. Luckily uliwon, the Western Canada Simms Rep, saw this thread and contacted me. He has been straight up and good to deal with. I like honesty! Just tell me what I'm likely to get, unlike Simms USA who led me to believe I'd be taken care of if I mailed them jacket, and we all know how that went. Uliwon was honest in that I'm not going to get a new jacket unless I roll the dice and send my jacket back to Simms (again). I said ain't happening. We worked out a deal where I'm going to get some other stuff that I feel fairly compensates me for my $ spent mailing the jacket, and my time and hassle fixing it myself.
-
Thanks...
Nikwax tech wash and wash-in DWR is what I use. Granger is also good. Revivex spray on also works well.
You only use an once on the wash, but the DWR wash-in is the whole bottle...so do 2-3 pieces at once for best results..
Personally I then let it hang dry abut then use the dryer, but a hair dryer works well too, just takes awhile, but you can really focus on critical wear areas like the sleeves.
Thanx for the reply. Where can I purchase theses products?
-
To be fair to Simms I should say that both my G3 waders and Guide boots have held up excellent. The waders I've had for 5+ years and I fish fairly often and sometimes bushwack. Have fallen lots on my my friend on rocks, etc. No issues with the waders at all minus some pin hole leaks from prickle bushes or hooks, and that will happen with any brand. Easily repairable with Aquaseal. The boots have also held up unbelievably well. They are on their 3rd refelting now and still looks faily new and fit tight/solid.
The G3 jacket, well, obviously I got a bit of a bad run/lemon. The "bones" of the jacket are fine, just the little fit & finish things like the Velcro pockets and magnets are an issue. Luckily uliwon, the Western Canada Simms Rep, saw this thread and contacted me. He has been straight up and good to deal with. I like honesty! Just tell me what I'm likely to get, unlike Simms USA who led me to believe I'd be taken care of if I mailed them jacket, and we all know how that went. Uliwon was honest in that I'm not going to get a new jacket unless I roll the dice and send my jacket back to Simms (again). I said ain't happening. We worked out a deal where I'm going to get some other stuff that I feel fairly compensates me for my $ spent mailing the jacket, and my time and hassle fixing it myself.
Good post. Just bought my first set of Simms boots. Hey bro when the time comes where do you take your boots for re-felting?
-
Thanx for the reply. Where can I purchase theses products?
Most shops should sell it, otherwise ski shops, MEC for sure, or online.
-
I'm sorry? Did you not read the first sentence of my post? I have exchanged numerous emails with SS directly, and would expect that when we rectify his situation to his 100% satisfaction, he could report back to this forum if he chooses.
It's not my desire nor place to engage in his personal warranty issues on a public forum, nor anybody elses for that matter.
Simms is the premier no #1 brand in waders for a reason, and I'm happy to help out folks like SS who feel let down, however it would be silly and a flat out waste of time to service these issues online on a forum setting.
Tights lines
Sbm
If I cut my finger, I put some polysporin and a bandaid on it so it doesn't get infected. ;) Whoever's in charge of that department might need some training or company policy might need a tweaking because somewhere along the line, the ball got dropped. This is just an observation, I'm quite sure your products are of good quality and value, it's just the customer service thing is in need.
-
Good post. Just bought my first set of Simms boots. Hey bro when the time comes where do you take your boots for re-felting?
Took my boots to Kevin at Express Reel.
-
I have had Kevin at Express Reel re-felt my 2014 G-3 boots twice now. He does a great job, and will have you back fishing quickly.
Had them done last month, and they were ready for pickup in two days.
-
I have had Kevin at Express Reel re-felt my 2014 G-3 boots twice now. He does a great job, and will have you back fishing quickly.
Had them done last month, and they were ready for pickup in two days.
Where is Express reel? Never heard of it. I live in Chilliwack. Thanx
-
Where is Express reel? Never heard of it. I live in Chilliwack. Thanx
Located in Chilliwack. Link to his site http://www.expressreelservice.com/Felt_Sole_Replacement.html
-
I have had Kevin at Express Reel re-felt my 2014 G-3 boots twice now. He does a great job, and will have you back fishing quickly.
Had them done last month, and they were ready for pickup in two days.
I also take my boots to Express Reel for refelting, and any reels that need servicing. Kevin is a great guy and does excellent work!! To re felt is not cheap, about 60 bucks. But I figure by the time I buy the felt, glue, and so on I can of course do it for less, but I'm not saving a ton. I've heard it's a messy and pain in the butt job, and if not done right the felt will start to peel. Have had refelting done at Express Reel three times with no issues.
-
Located in Chilliwack. Link to his site http://www.expressreelservice.com/Felt_Sole_Replacement.html
Thanx!
-
As far as Simms goes , who ever thinks they will get a better product for less money , they are greatly mistaken, Simms overall is a great company that makes products that suit all of us , price is steep but very well worth it .
Simms products are the only once I ever tried that they fit absolutely perfect , this might be just me, and one day most of you will realize how important the fit is , it’s basically everything , if it dosnt fit , it will wreck somewhere eventually , if it fits it will last along time...
Anyways Simms products are by far better quality than anything out there , I believe , until something bettter comes out , I will stick to simmms for a while ...
-
As far as Simms goes , who ever thinks they will get a better product for less money , they are greatly mistaken, Simms overall is a great company that makes products that suit all of us , price is steep but very well worth it .
Simms products are the only once I ever tried that they fit absolutely perfect , this might be just me, and one day most of you will realize how important the fit is , it’s basically everything , if it dosnt fit , it will wreck somewhere eventually , if it fits it will last along time...
Anyways Simms products are by far better quality than anything out there , I believe , until something bettter comes out , I will stick to simmms for a while ...
meh. Fit doesn't matter if it falls apart and they don't honour their warranty.
-
Here's a video I just put up on how to patch your Simms waders properly and some tips on maintenance:
https://www.youtube.com/watch?v=rDpj6iVwEIw
Thanks Uliwon and PA for doing this.
-
Here's a video I just put up on how to patch your Simms waders properly and some tips on maintenance:
https://www.youtube.com/watch?v=rDpj6iVwEIw
Thanks Uliwon and PA for doing this.
Thanks rod. Very informative video.
-
As far as Simms goes , who ever thinks they will get a better product for less money , they are greatly mistaken, Simms overall is a great company that makes product that suit all of us , price is steep but very well worth it .
Simms products are the only once I ever tried that they fit absolutely perfect , this might be just me, and one day most of you will realize how important the fit is , it’s basically everything , if it dosnt fit , it will wreck somewhere eventually , if it fits it will last along time...
Anyways Simms products are by far better quality than anything out there , I believe , until something bettter comes out , I will stick to simmms for a while ...
There was a time when Patagonia had that dubious title...where are they now? Companies need to learn from history and the needs of consumers. Quality doesn't justify gouging. When Simms first came out they undersold their product to compete with Patagonia and Bare. Now they're on top of the food chain and doing exactly what their predecessors did when they had the market. I can't wait for the day when Frog Toggs ups the anti, just like what they're doing now with their wading jackets.
And if you think I'm wrong, why did our local tackle shops drop their prices back down after their Simms line got jacked by 17 percent back in 2015? Less than 6 months later, they retracted back to their previous prices. That was Simms testing to see how high they could go with our Canadian market and the tolerance our loonie could withstand.
-
meh. Fit doesn't matter if it falls apart and they don't honour their warranty.
Totally agreee. I’m not going to a suit and black tie dinner party. I’m fishing. These waders aren’t tailored to individuals. If you happen to be a tall regular guy then the tall regular waders will fit pretty well.
SS got/is getting the run around in my opinion. This thread started on dec 22nd and he was having issues before that with the warranty process iirc . A month later now and unless I missed the post he still has the original jacket with the terrible repair that Simms did.. correct?
It’s nice that Uliwon who is a Simms Rep got involved in the thread but the issue was never addressed. He didn’t want to get involved in a warrantee conversation on the internet fine...All uliwon added to the thread was washing and care instructions but that’s already been talked to death. ::)
Simms makes some pretty decent stuff but it should for the price. I guess I know what to expect..or not expect from the warranty . Once it leaves the store and touches water it has no warranty... or so it seems.
-
Once it leaves the store and touches water it has no warrantee... or so it seems.
Not necessarily.... I have the exact same jacket and after about a year I had an issue with wear on the inside of one arm. The store I purchased it from sent it back to Simms. After some talk back and forth to Simms ( the store communicated with Simms ....not myself ) , they sent out a new Jacket to replace it. Which is what I expected from the 'warranty' . btw.... I was not charged for shipping either to or from Simms. However, I dont know if the store ate that at all....
I do agree though that it does seem like S/S is getting a bit of a run around.
Re: The velcro. After washing my new jacket several times now in my washing machine on delicate cycle, I have not experienced any issues at all with the velcro. It has held up well and is still 'as new' .... had it about 7-8 months now, granted.... I did not use it much in the Summer.
Hopefully S/S and Simms will get his issue sorted.
-
I think my statement “Once it leaves the store and touches water it has no warrantee... or so it seems“ is probably a bit harsh. :-*
Not all of the Simms products are going to carry the same warranty understandably. Freestones vs Guide will have different warranty’s I assume. If you have a store doing the legwork (phone calls, shipping ect) for you they definitely have more pull with the supplier than you would trying to deal with them directly.
Would a jacket purchased at Sea-run carry the same warrantee as one purchased on eBay? You would think so but maybe not... I would bet that Sea-run would get a jacket replaced quicker than a consumer could. It’s always good when the retailer steps up to the plate for the consumer and deals with the supplier/manufacture of the product.
-
It’s always good when the retailer steps up to the plate for the consumer and deals with the supplier/manufacture of the product.
Absolutely
-
There was a time when Patagonia had that dubious title...where are they now? Companies need to learn from history and the needs of consumers. Quality doesn't justify gouging. When Simms first came out they undersold their product to compete with Patagonia and Bare. Now they're on top of the food chain and doing exactly what their predecessors did when they had the market. I can't wait for the day when Frog Toggs ups the anti, just like what they're doing now with their wading jackets.
And if you think I'm wrong, why did our local tackle shops drop their prices back down after their Simms line got jacked by 17 percent back in 2015? Less than 6 months later, they retracted back to their previous prices. That was Simms testing to see how high they could go with our Canadian market and the tolerance our loonie could withstand.
That's actually completely untrue, 100% incorrect. Simms was sold in American dollars, so therefore at the mercy of the fluctuating dollar and currency markets, further to that, with Asian made goods, tack on another 18% duty to the cost to the dealer, then add margin. So when the dollar tanked, prices went up on new product.
Simms invested in its Canadian market by changing things. It bills in Canadian dollars and cut prices on key popular products to remain competitive and take some of the sting out of exchange and high duties.
You want to point a finger, point it at Government tariffs. There are no Canadian industries producing waders and fishing products that require tariff protections anymore, they left long ago. So the 18-19% duties are a simple tax grab.
Simms is investing further to reduce the duty drag on MSRP pricing in Canada , stay tuned.
-
Totally agreee. I’m not going to a suit and black tie dinner party. I’m fishing. These waders aren’t tailored to individuals. If you happen to be a tall regular guy then the tall regular waders will fit pretty well.
SS got/is getting the run around in my opinion. This thread started on dec 22nd and he was having issues before that with the warranty process iirc . A month later now and unless I missed the post he still has the original jacket with the terrible repair that Simms did.. correct?
It’s nice that Uliwon who is a Simms Rep got involved in the thread but the issue was never addressed. He didn’t want to get involved in a warrantee conversation on the internet fine...All uliwon added to the thread was washing and care instructions but that’s already been talked to death. ::)
Simms makes some pretty decent stuff but it should for the price. I guess I know what to expect..or not expect from the warranty . Once it leaves the store and touches water it has no warranty... or so it seems.
Respectfully...
How do you know what has been done or not done? You are making assumptions to suit your personal narrative, which isn't really accurate or fair to this situation.
This is precisely why it's the kiss of death to address a service issue online. I have spend a fair chunk of time addressing the issue with the customer involved and looking after him directly and privately. I expect it will be wrapped up forthwith if not already...
Tight lines...
-
I think my statement “Once it leaves the store and touches water it has no warrantee... or so it seems“ is probably a bit harsh. :-*
Not all of the Simms products are going to carry the same warranty understandably. Freestones vs Guide will have different warranty’s I assume. If you have a store doing the legwork (phone calls, shipping ect) for you they definitely have more pull with the supplier than you would trying to deal with them directly.
Would a jacket purchased at Sea-run carry the same warrantee as one purchased on eBay? You would think so but maybe not... I would bet that Sea-run would get a jacket replaced quicker than a consumer could. It’s always good when the retailer steps up to the plate for the consumer and deals with the supplier/manufacture of the product.
Www.simmsfishing.com/explore/repairs.html
Simms stands behind their products for the EXPECTED lifetime of materials and workmanship...Obviously this varies based on use.
Simms product warranty is stated on the website...actually most of the info I've shared here and on YT on the site, plus videos.
The benefit of a dealer purchase is if the wader is leaking within 30 days of purchase, outside of being noticeably damaged, there is an over-the-counter replacement option. This wouldn't apply to EBay purchases no...of course not, but you likely have recourse via EBay and the seller.
Freestone to G4Z have the same one year warranty, plus the 30 day over the counter as per the website. Simms offer the 'first repair is on us' service after 30 days and inside the first year.
Simms priority is your satisfaction...however, let's be honest, this gets abused by folks with unreasonable expectations, stuff gets worn out...just like tires on a vehicle, nothing is forever.
Goretex products have their own WL Gore warranty as it related to the fabrics used..in case of delaminatios etc.
-
So, in conclusion, we polished the t*urd furiously, but we still ended up with a t*urd, albeit a shiny one. As most would see it, the issue was mishandled from the get go and asking the man to resend the jacket at his expense just iced the cake. How is that great customer service?
BTW - I don't envy you having to defend this lapse. Whichever way it turns out, you lose potential customers - because the repair person blew it. I run a service business and I handle customer issues in a different way than Simms chooses.
-
Respectfully...
How do you know what has been done or not done? You are making assumptions to suit your personal narrative, which isn't really accurate or fair to this situation.
This is precisely why it's the kiss of death to address a service issue online. I have spend a fair chunk of time addressing the issue with the customer involved and looking after him directly and privately. I expect it will be wrapped up forthwith if not already...
Tight lines...
I don't know what has been done or what hasn't been done besides what's been mentioned in this thread, I don't see a final update from SS stating that he was taken cared of by Simms..so yes I assume he is still waiting.
What are we at now? almost 8 weeks into this topic and he was having issue before then and as far as everyone on FWR is concerned except for yourself the issue hasn't been resolved.
What a hassle SS has gone through...
Just as a comparison my wife's arc'teryx jacket started to come apart at the start of January. I took it into the office on dollarton hwy in and it's already been replaced. Now that's a warranty!!! ;)
Arcteryx needs to start make some fishing gear 8)
-
If you think Simms stuff is expensive , wait till arc'teryx starts making fishing gear
-
If you think Simms stuff is expensive , wait till arc'teryx starts making fishing gear
What does the highest end Simms jacket retail for $600-$800 I don't even know... An arc'teryx would be around $800 but with a real killer warranty.. None of this BS thats happening here. Plus your dealing with a local Canadian company as a bonus. Buy it once.. Buy it right..
Anyways this discussion is off topic. I was just making a point about the ease of warranty and a company standing behind its products.
-
So we are basically trashing a company, one that is probably the top in terms of quality and workmanship and is the preferred choice for many guides in north america based on one rant on this forum? Then we have some crazy theories on pricing policies put forth by so called "experts" who think they know it all. I own a crap ton of gear (my wife says too much) from Simms. I have had nothing but positive experiences from them. My Zip freestone waders leaked after a year and a half, due mostly to my fault for wading in heavy current with one of the gravel guards flipped up. They offered to replace them with new headwaters. I am constantly losing the straps from my gear bags due to my own stupidity for not buckling them back up. A simple phone call or email and I get them in the mail two weeks later free of charge. Other than that I've had no issues.
Why do I go with Simms? They fit me well and they use quality materials and most importantly of all they keep me dry. I never put my gear in the washing machine despite what they say. I had a bad experience with a pair of Orvis waders once. Use some common sense, not all washing machines are the same. I hand wash everything in Nik Wax and my stuff looks new.
Toyota is rated one of the highest in terms of reliability but I know a couple of people that have lemons from them. Are they a crap company then?
-
My issue isn't with the quality of Simms products. I dont think I've ever mentioned that. Matter of fact I think I said they DO make good stuff and it does fit well and I've also been happy with my waders. If I ripped a pair of free stones and they were a year or two old.. I wouldnt expect much or anything. It's not reasonable.
My gripe is with the Simms warranty and the hoops someone has to hop through to get anything of value done. Well in this case at least. I'm sure there are lots of times when the issue is dealt with in a prompt manner and the customer is happy. Those aren't the stories you hear about unfortunately.
-
What does the highest end Simms jacket retail for $600-$800 I don't even know... An arc'teryx would be around $800 but with a real killer warranty.. None of this BS thats happening here. Plus your dealing with a local Canadian company as a bonus. Buy it once.. Buy it right..
Anyways this discussion is off topic. I was just making a point about the ease of warranty and a company standing behind its products.
Ummmm. Let's be a little more realistic....Arc'teryx home base is in North Vanc. I'm sure if you lived in Bozeman, where Simms home base is, service would be equally that fast.
Interesting fact, a lot of Simms wader design has some home grown design in it...Formerly of Arc'teryx even...
-
My issue isn't with the quality of Simms products. I dont think I've ever mentioned that. Matter of fact I think I said they DO make good stuff and it does fit well and I've also been happy with my waders. If I ripped a pair of free stones and they were a year or two old.. I wouldnt expect much or anything. It's not reasonable.
My gripe is with the Simms warranty and the hoops someone has to hop through to get anything of value done. Well in this case at least. I'm sure there are lots of times when the issue is dealt with in a prompt manner and the customer is happy. Those aren't the stories you hear about unfortunately.
Fair enough, but people rarely tell of the good things on forums, but they sure complain about the bad.
-
I don't know what has been done or what hasn't been done besides what's been mentioned in this thread, I don't see a final update from SS stating that he was taken cared of by Simms..so yes I assume he is still waiting.
yes you assume...why don't you PM Kyle if it's such a concern?
What are we at now? almost 8 weeks into this topic and he was having issue before then and as far as everyone on FWR is concerned except for yourself the issue hasn't been resolved.
why is it a FWR concern?...as far as I understand, it's between Simms and Kyle, and Kyle is very much aware of where we are at and he's in no hurry, but apparently you are
What a hassle SS has gone through...
yes we addressed that...
Just as a comparison my wife's arc'teryx jacket started to come apart at the start of January. I took it into the office on dollarton hwy in and it's already been replaced. Now that's a warranty!!! ;)
Really? Arc'teryx head office and design/warranty sewing shop is in North Vanc, if you lived in Bozeman Montana, the home of Simms head office and factory, I'm sure you would have been equally looked after...that's just a left field comparison, really.
Arcteryx needs to start make some fishing gear 8)
actually, there is a lot of design in Simms from one of the major designers at Arc'treys, more than you know..and they turned down the idea years ago...they do make a lot of police and military stuff though...way more money in it 😂.
.
-
Will be honest, I don't any Simms equipment. Fishing the local rivers I am a pretty much fair weather fisherman. On lakes or the ocean is completely different, but I use different equipment for the specialty for that. That being said, this discussion on where a product is made is ridiculous. When it comes to some of my hiking and hunting gear I have items from all over the world. Some from Europe, some Asia, Canada, the USA, all over. Yes, if a product is made I would expect a quicker turn around on warranty but I would not expect a higher quality of repair. I hold everyone to the same standard. Only one time have I ever been disappointing and with a very established manufacturer in Europe and the time was not the problem. Reading the OP's original complaint it appears in this case Simms failed to repair the product properly. Location does not excuse bad service.
-
So we are basically trashing a company, one that is probably the top in terms of quality and workmanship and is the preferred choice for many guides in north america based on one rant on this forum? Then we have some crazy theories on pricing policies put forth by so called "experts" who think they know it all. I own a crap ton of gear (my wife says too much) from Simms. I have had nothing but positive experiences from them..........
Why do I go with Simms? They fit me well and they use quality materials and most importantly of all they keep me dry. I never put my gear in the washing machine despite what they say.
X 2
Time for you to leave this thread SBM
-
Yes...the dead horse has been flooded enough...😂
-
Yes...the dead horse has been flooded enough...😂
Like my granddad always said: A dead horse in hand is worth more than two floods in the bush.
-
..and here I always thought dead horses were beaten or flogged.
-
I just noticed my two year old Simms freestone wading boots are delaminating where the sole attaches to the boot. anyone else having this problem? I will try and re-glue them but if anyone else has gone through this drill, any advice would be welcomed.
-
I just noticed my two year old Simms freestone wading boots are delaminating where the sole attaches to the boot. anyone else having this problem? I will try and re-glue them but if anyone else has gone through this drill, any advice would be welcomed.
Had same problem with my simms boots. Local cobbler did excellent job for 15 clams. :)
-
thanks tadpole!
-
That's actually completely untrue, 100% incorrect. Simms was sold in American dollars, so therefore at the mercy of the fluctuating dollar and currency markets, further to that, with Asian made goods, tack on another 18% duty to the cost to the dealer, then add margin. So when the dollar tanked, prices went up on new product.
Simms invested in its Canadian market by changing things. It bills in Canadian dollars and cut prices on key popular products to remain competitive and take some of the sting out of exchange and high duties.
You want to point a finger, point it at Government tariffs. There are no Canadian industries producing waders and fishing products that require tariff protections anymore, they left long ago. So the 18-19% duties are a simple tax grab.
Simms is investing further to reduce the duty drag on MSRP pricing in Canada , stay tuned.
I wasn't referring to import tariffs and the bs tied into them. I'm strictly comparing apples to apples...company to company, ie Frog Toggs to Simms. It doesn't matter which country you buy them from it seems Simms always out price their competitors. I know they sell quality product, but their pricing is still steep especially when some of their lines are out sourced, costing pennies to the US dollar.
I own an original guide jacket from Simms and also a Hellbender which I received as a gift last summer....and to be honest, I don't see a huge difference in performance or quality...at least not enough to justify one being 3 times the price....Am I an expert? Of course not...just a personal observation and point of view.
-
decided to delete my last post to prevent derailment of topic.
-
Update: have not received it in the mail yet, but I will be getting something in the mail from Simms that I feel fairly compensates me for my $ spent on mailing the jacket to Simms, my own time and $ I spent fixing the jacket, and my hassle in dealing with this matter.
I fixed the jacket myself. Seam ripped off all the crap Velcro that was falling apart and hand stitched on some new stuff. Quality stuff. Velcro brand from Home Depot. Also aquasealed then stitched the fabric covered magnets. Jacket is tip top now.
In conclusion yes I certainly could have been handled better by Simms USA. I hope word reached The Boss and some practices were changed and expectations were reinforced. Luckily for me uliwon the Simms rep caught wind of this and did his best to fairly compensate me for my lost time and $. He spent a fair bit of his own time corresponding with me and I feel did his best to bring this to a fair resolution. I am happy he intervened as I was getting nowhere with Simms USA.
Would I buy Simms again? Honestly I would consider Patagonia and others for high end waders and jackets. However if they fit like crap or just didn't feel right walking around the store, and the Simms fits great/comfortable, then yes I would consider Simms.
Simms was my go-to brand - a no brainer! After this experience I would still be reluctant to mail anything of to Simms USA for warranty. It would have to be a "big deal" (delamination, etc) and something I could not fix myself. In hindsight even though I "shouldn't have to," I wish I just fixed the Velcro and magnets myself in the 1st place.
Again, thanks to uliwon for getting involved and hooking me up with some decent looking gear.
-
Glad to see it being resolved. This type of discussion by mostly anonymous participants is pretty pointless IMO. I told Uliwon to get in touch with you here so it could be handled through the right channel. Cheers.
-
This type of discussion by mostly anonymous participants is pretty pointless IMO.
Nailed it! Glad to see you share my sentiment.