Fishing with Rod Discussion Forum

Fishing in British Columbia => Advertisers' Specials & Announcements => Topic started by: Pacific Angler on April 11, 2017, 02:13:40 PM

Title: We're Hiring - Pacific Angler Retail Sales + Warranty Associate
Post by: Pacific Angler on April 11, 2017, 02:13:40 PM
(http://www.pacificangler.ca/wp-content/uploads/2017/04/Were-hiring.png)

Pacific Angler Retail Sales and Warranty Associate
Job Title:  Retail Sales + Warranty Associate
Location:  Vancouver, BC
Job Type: Full-time and part-time positions available
To Apply:  Email your resume with cover letter in PDF format to Pacific Angler Operations Manager, Kathryn Sharp.   Kathryn@pacificangler.ca

Please indicate the specific position you are applying for (full or part-time) in the subject line and in your cover letter.

Pacific Angler – About us:
Pacific Angler is Vancouver's largest and most energetic, full service fishing pro shops. Our staff are avid, lifetime fishermen with a vast range of experience on rivers, lakes and ocean with a special love for and focus on British Columbia.

General Summary:

The Retail and Warranty Sales Associate is responsible for providing an unparalleled shopping experience by delivering legendary customer service and exceptional product knowledge to every customer.  We are looking for a self-motivated team player with previous retail, warranty or related customer service experience and a passion for fishing to join our team.  If this is you, read on!

Essential Job Functions:

Customer Service and Sales
•   Provide a superior level of prompt, efficient and courteous customer service.
•   Determine the specific needs of each person that enters the store and provide appropriate service and make recommendations based on needs.
•   Give accurate and current information about product and/or fishing inquiries; if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store.
•   Respond to and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope.
•   Demonstrate the ability to learn detailed information about multiple brands and apply the knowledge to assist customers based on their needs.
•   Accurately process payments through the point of sales system.
•   Maintain a positive and cheerful attitude at all times.
•   Contribute to team efforts and attend all mandatory training and product knowledge sessions.
•   Participate in store events and sales.

Warranty and Repairs
•   Assess and process incoming warranties/repairs.
•   Serve as the main point of contact and communicate with customers on warranties/repairs in a timely and accurate manner. 
•   Liaise with vendors to have warranties and repairs processed in a timely manner.

Merchandising and Maintenance
•   Perform merchandising duties: folding, hanging and displaying product.
•   Regular cleaning activities and other tasks that are include on job assignments.
•   Maintain store stock levels on the floor and in the stockroom.

Fishing Knowledge and Expertise
•   Demonstrate a passion for fishing by maintaining knowledge of trends and emerging technologies that relate to the fishing lifestyle.
•   Knowledge of various fishing products, including rods, reels, tackle and accessories.
•   Extensive practical, multidiscipline, hands-on fishing experience (saltwater, freshwater, fly fishing).
•   Thorough knowledge of local fisheries and emphasis on techniques used in local fisheries.
•   Get actively involved within the fishing community on appropriate issues.

Mentoring, Training and Employee Development
•   Participate in all required Pacific Angler employee training, including new hire training, ongoing product and service training.
•   Take advantage of additional training opportunities as they are offered.

Requirements
•   A passion for fishing.
•   Deep knowledge and understanding (or a desire to learn) of our product line. 
•   Ability to work a flexible schedule including one weekend day.
•   Excellent organizational skills.
•   Accuracy and attention to detail.
•   Effective communication skills.
•   Problem solving ability.
•   Up-to-date computer skills with the aptitude to learn and utilize business programs.