Fishing with Rod Discussion Forum
Fishing in British Columbia => General Discussion => Topic started by: RVT on December 28, 2007, 12:25:18 PM
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First of all , Merry Christmas and a happy New Year. On Christmas Eve my son and I stopped in at one of the local tackle shops to pick up a few things. After browsing around we did our traditional stop and sigh in front of the Sage rod rack. My son picked up the 3106CP rod and fondled it lovingly. Suddenly, he blurted"HOLY S***T, look at the price on this thing." The tag said $259.95. First I thought it had to be a mistake, then I thought it might be a sale price (50% off a $520 rod would be about $260.) When I took it to the counter the clerk said there was no G.D. way he would sell me that rod for that price. This is the same clerk who a few years ago told my then 14 year old son that he had learned a valuable life lesson about inferior products when the center pin reel that he had recommended, and sold him turned out to be a piece of junk. To make a short story long, would I have been out of line to demand that he honour the sticker price?
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I would have done DAT.
http://www.vallarta-adventures.com/dolphins/dolphin-therapy.html
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Tough one to call. It could be a honest mistake by the clerk. I wonder if anyone else offer to buy that rod at that price.
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If the item is tagged with the wrong price, it should be sold at that price. I don’t know if that’s law or not but every instance I have encountered, the shop/store has honored the mistake. Just happened to me in Tulalip Wa. on Boxing Day.
The onus is on the shop to have things appropriately priced.
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Tough one to call. It could be a honest mistake by the clerk. I wonder if anyone else offer to buy that rod at that price.
Being the shops mistake, they should bite the bullet and sell the rod for the price marked, and be a REPUTABLE shop that they claim to be.
I would agree.
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I know of a similar situation. The old castaway tackle in north van had a guy who was coming into the shop every X days and paying down a $400 or $500 center pin. This was a set up between the owner/operator of the shop and a friend. Anyhow, every time he would make a payment, the owner scratch a line thru the price and write down the new total. He needed to be away from the shop one day and he had a buddy watch the shop...wouldn't you know it, someone walks in and says how much is that center pin, the guy not knowing any better picks it up and see a price tag with several scratched out prices on it bringing it down to $225 so he eagerly snapped it up.
That caused quite a S**T storm as you can imagine, but the key is that the product made it out the front door due to the ignorance of the shop keeper's fill in. Ya sure I would stand at the til with that rod in my hand and made as much of of fuss as possible in order to get that rod but really I can't blame a private business man for not honoring a OBVIOUS mistake in his pricing.
Let me ask you this (and I have done it before), at the atm depositing a check, have you mistakenly put in the too little, lets say $1000 instead of $1100? Ghost Fish and RVT, do you think they should consider keeping the difference because of your mistake - ha ya right as if!
BTW, when I did just that, I got a notice from my bank telling me that my deposit was 17 cents more than what I punched in so they credited it back to my account.
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So say an employee was marking these items. Its the owners fault? So lets say the owner gives you that price and says to you the difference will come out of that employees paycheck. Are you still going to take that discount from a guy making $9/hr? C'mon its an honest mistake and people are human. I wouldnt make him bite the cost from an honest mistake.
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I think the honor system would apply in this case! I wouldn't have abandoned that so I could get a deal. It was no doubt a mistake. You should have just bought it instead of pointing it out! just kidding!
Hotrod
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On the price tag, does it just show price? or is there item number/name/code?
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similar thing happened at a shop i worked at a few years back. The computer system is set up in such a way that when an item was received, the computer did all the calculations for cost versus margin and another little machine spits out a label with the new price. An error in receiving can cause a mistake like this if the landed cost is inputted incorrectly.... the system does not know any better and sets the new price as per the preset margin for that product. Floor staff should catch this type of mistake... but sometimes they do not. AND it would be illegal for an employer to "take it from his paycheck" as was mentioned above.
The boss (let's call him berry ;) )........ honoured the sticker price..... but explained to the "regular" customer that he just got the deal of his life......
a tackle shop's reputation is more important than losing a few bucks on a sale.
some customers will be understanding.... some will not...... and it's up to the shop owner if he thinks his reputation will be on the line by refusing the sale.
a tough one for sure.
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I've had customers switch price tags on me and want me to honor their version of the price. Think I'll do it, not bloody likely! But I never question the customer either, because I can't be sure it was them or the last person who looked at the rods.
If I were in your shoes I would have attempted to buy it but not been forceful about it. Maybe made a joke about making sure things are priced right.
(when i say switch price tags i mean they peel the price sticker off from something less expensive and place it on or overtop of the pricetag on the item they want. It's easy to tell because the price sticker will lose its adhesion and tend to peel.)
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Personally, if they didn't honor the price, I'd go to the States. Prices on hard gear in Washington are about half the price as BC prices. I know the speal on buying locally and typically agree, but when you are being raped, I throw it all out the window and go with the lowest price.
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most of the well established tackle shops pre book most of thier product months in advance and have no doubt booked at wholesale prices that do not reflect the current canadian dollar.
Untill canadian wholesalers offer some form of wholesale pricing rebate that reflects the dollar.... I doubt pricing at the retail level will adjust for months to come. With the exception of the chain stores tackle departments.
Many folks are searching for deals outside canada...... and with a charter season that is shaping up to be a very busy one for me........ I too have considered shopping where my dollar has the most buying power, and I'm sure i'm not alone.
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To clarify guys, I'm not an idiot, I do know the "SUGGESTED RETAIL PRICE" of most of the tackle I buy, and have for the most part been happy dealing with this shop.If you want to insinuate that I may have changed price tags, when others say they saw it is ridiculous. Those rods are 5 feet from the front counter. I didn't make a big stink about it and I told the owner that he better change the price. BUT, if I had been a neophyte steelheader, with a law degree, how do you think this would have ended?
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Personally, if they didn't honor the price, I'd go to the States. Prices on hard gear in Washington are about half the price as BC prices. I know the speal on buying locally and typically agree, but when you are being raped, I throw it all out the window and go with the lowest price.
nice insight !support
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The shop owner is the one with the final call on something like this. Could have been a tagging error by one of the employees, and so it would be the shop owner who makes the final call on whether or not the rod is sold at the price shown on the tag. However, what could have clouded the situation even more is, if the rod had been rung through the cash register and then someone such as the shop owner stepped in to try and stop the sale. I would side with you then that you should get the rod at the lower price, especially if you were walking out of the store with rod in hand.
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To clarify guys, I'm not an idiot, I do know the "SUGGESTED RETAIL PRICE" of most of the tackle I buy, and have for the most part been happy dealing with this shop.If you want to insinuate that I may have changed price tags, when others say they saw it is ridiculous. Those rods are 5 feet from the front counter. I didn't make a big stink about it and I told the owner that he better change the price. BUT, if I had been a neophyte steelheader, with a law degree, how do you think this would have ended?
I in no way was trying to say you changed price tags. As i specified I never question the customer either, because I can't be sure it was them or the last person who looked at the rods.
I'm just saying it happens and that may have been the situation in which you happened upon.
Also, regarding price differences due to the strength of the Canadian Dollar: The shop I currently work has been adjusting the prices of Sage rods and other American products to match US MSRP.
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BUT, if I had been a neophyte steelheader, with a law degree, how do you think this would have ended?
You can make a scene but there is no consumer law preventing them not to honour the price. What you can do is report to consumer board and BBB.
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Tough call....I would of most likely tried to get it for the price it showed but would have not gone overboard and made a big stink about it.
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I work in retail and every once in awhile, mistakes can happen. If the difference is small enough, I would not argue with the customers over the difference. Let them have it and let them think they got a really good deal. But if the difference is huge, it is really up to the manager/owner to come up with a reasonable price. Let say in a car dealership- if by accident, the "0" fell off a sign and a $40,000 car becomes $4000, do you honestly think that the dealership will sell the car for $4,000??
I think its human nature to want to take advantage of a situation like this because it gives them the "David VS Goliath" feelings.
http://www.competitionbureau.gc.ca/epic/site/cb-bc.nsf/en/00522e.html#false
Scanner price accuracy
There is no federal legislation governing the question of price scanning accuracy per se. However, some types of price representations that result in overcharges to consumers may be examined under the Competition Act. In addition, it should be noted that the Bureau has endorsed the Scanner Price Accuracy Voluntary Code, which provides participating retailers of four major associations with a mechanism to provide redress to consumers when there is a scanner error. When the scanned price of an item without a price tag is higher than the shelf price, or any other displayed price, the customer is entitled to receive the item free when it is worth less than $10, or receive a $10 reduction for more expensive items. The Bureau regards scanner price accuracy as an important element of maintaining consumer confidence.
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Sage rod retail for $259.. better stock up guys..LOL. But here is the thing, if that product is not paid for or in a process of paying, the clark notices the wrong pricing, they still serve the right 100% not to offer the tagged price. Its up to them to deal with that situation, manger override, store owner, etc. You have no right as a consumer to froce the clerk or the store to offer that mistake.
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What would I have done?
Asked for the rod @ the price as marked.
I know they don't have to sell it to me but if they didn't I'd never darken their door again. >:(
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I bet you he wished he honored the price now... :)
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What would I have done?
Asked for the rod @ the price as marked.
I know they don't have to sell it to me but if they didn't I'd never darken their door again. >:(
What if it was not a clerk who mistakenly put the price tag on.
But was in fact a customer playing switch the tag and chickened out?
You never said whether the clerk at the tackle shop admitted it was a mistake on the store's part.
If it was not any member of the staff who changed the price it would seem logical that a customer did it.
Did the actual tag say Sage 3106CP AND include the reduced price of $259 - all on one actual tag?
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As a retail clerk at a tackle store, we run into that sort of problems often... The way we deal with the problem, most of the time its all depended on the customer's attitude. If he/she being an A-hole about it and pushing the button... Thats all we can do is to ask them to buy that product else where.. But If they being nice, we will try to find the best solution for this.. Even we don't offer that ticket price, we will still do our best to give them a super deal to make both parties happy...
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I don't think you would have bankrupt that store by getting it for half price. It's like a seal taking your salmon off your line the way they treated you. ;D
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Going back and rereading the OP there's also the question of service-or more accurately lack thereof-from the shop owner.
I know the place and have been treated like a poor relative @ a funeral too many times to spend a dime there ever again. >:(
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Hullo everyone, good discussion, but the thread has been cleaned slightly. I've taken out the shop in question. Since the discussion is taking place on a public forum, where there maybe hundreds if not thousands of readers browsing, I do not wish the business to be damaged due to it (even though you're not an advertiser ;) ). My apology to the store owner for not getting on top of this sooner due to the festive time of the year. I am also not implying that it is RVP's intention to damage the shop's reputation, he is simply asking about a scenario that can easily take place at any store. The last couple of posts of this thread were deleted because it was starting to tamper the shop's reputation as well as its private matters. The thread will remain open, so please continue participating in a respectful manner. Thank you.
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Good call Rod. I could have made this a "what if" scenario. I don't want to hurt the store, as I stated I have been for the most part happy with the service I have received there.BUT, I am still really P.O.'d that this store owner could tell a 14 year old kid that he "learned a valuable life lesson about inferior products". A comment like that could have driven him straight off the river and into the streets, or the mall.Fortunately, he is a lot stronger and smarter kid than that. People on the street, or the Internet don't make a store's reputation, the store does.
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What the price tag says , it what the customer should be paying . I feel it is the responsibility of the shop owner/staff to ensure that there inventory is acurate and not tampered with .
Price tag switching is something that happens , but there are easy ways to ensure that it does affect the customer .
I would have argued with the shop until there was a reasonable solution figured out . Such as a different discount or store credit or something .
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I'll start by saying this is my first post here. Nice to be on board.
I think allwaysfishin is recounting the time I got a great deal at Berry's on a spey rod. I am a regular customer and the transaction cost the store about 35 bucks. The price was honoured because it was advertised on the net and confirmed by the person doing the web ads. Even though it was a mistake they honoured the advertised price and quickly made the appropriate change on the ad.
I guess the bottom line is because they realized I had made a trip there because of that ad they continue to make some profit each and every time I return. Can't say for sure but if they hadn't I may be spending my money elsewhere more often. Besides, they made some or all of that profit back when I bought a spey line. :-\
How you're treated is the bottom line with customer/store relations. As to prices, you win some and you lose some.